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How long does it take to process my order?
Orders are made fresh to order. Processing usually takes 3–7 business days, depending on volume and the type of items you ordered.
How do I place an order on the website?
Simply add your treats to your cart, go through checkout, and enter your shipping information. Once confirmed, you’ll receive an order email.
Can I change or cancel my order after it’s placed?
Orders can only be changed or canceled within 1 hour of placing them, because production starts quickly.
Do you offer rush orders?
Sometimes! Email us directly with your date and item request, and if the schedule allows, we’ll do our best.
Shipping & DeliveryDo you ship nationwide?
Yes! We ship anywhere in the United States.
How long does shipping take?
Shipping typically takes 2–4 business days, depending on your location and the carrier.
Will I receive tracking information?
Yes! Tracking is automatically emailed to you once your order ships.
What happens if my package is delayed or lost?
Carrier delays and lost packages are outside of our control, but we will help you gather tracking details and assist you with filing a claim.
Will my cookies and treats arrive fresh?
Absolutely. Everything is baked fresh right before shipping and packaged to maintain quality during transit.
How should I store the cookies once they arrive?
Keep cookies in an airtight container at room temperature. They can also be frozen for longer storage. Care cards will come with every order!
How long do the cookies stay fresh?
Most cookies stay fresh for 5–7 days at room temperature and up to 3 months in the freezer.
Why do my cookies look slightly different from the photos?
All items are handmade in small batches. Slight variations in size, color, and decoration are normal and part of the homemade charm.
How long does candy fruit stay crunchy?
Candy fruit is best enjoyed the same day it arrives for maximum crunch.
How should I store candy fruit?
Keep it in a cool, dry place. Do not refrigerate moisture can soften the candy shell.
Do you offer mixed fruit boxes?
Yes! Depending on availability, we offer assorted boxes with multiple fruit types.
Do I need to be 21+ to purchase After Hours cookies?
Yes. These flavors are created for adults only.
Do After Hours cookies contain real alcohol?
They may contain alcohol based extracts or reductions, but not enough to cause intoxication.
Are these cookies safe to consume if I’m sensitive to alcohol?
If you are sensitive to alcohol or extracts, please review the product details before ordering.
Do your treats contain allergens?
Most items contain common allergens like dairy, eggs, wheat, soy, and nuts.
Are your products nut-free?
No. Even if an item does not contain nuts, cross-contact may occur in the kitchen.
Do you offer gluten-free or dairy-free options?
Not at this time. But could be offered in the near future!
Can you accommodate special dietary requests?
We cannot guarantee allergy specific customizations, but feel free to ask we may be able to assist depending on the request.
Do you offer custom orders for events?
Yes! We offer custom treats for weddings, birthdays, corporate events, and more.
Do you offer corporate or bulk pricing?
Yes, bulk and corporate pricing is available. Contact us with details for a quote.
Can you match colors or themes for events?
Absolutely! We can customize colors, themes, and packaging for special occasions.
Do you offer local pickup?
If available, the option will appear at checkout based on your location.
Can I schedule a pickup time?
Yes you will receive instructions after placing your order if pickup is supported.
Where are you located?
Location details are provided at checkout if pickup is offered.
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, PayPal (when available), and other methods offered through Shopify.
Is my payment information secure?
Yes. All payments are processed securely through Shopify, and we do not store your card information.
What should I do if my order arrives damaged?
Contact us within 24 hours with photos, your order number, and a short description of the issue. We will help resolve it.
Who do I contact if there is an issue with my order?
Email us anytime and we will take care of you: support@thesweetboss.com
How do I contact customer support?
You can email us at support@thesweetboss.com.
Do you offer gift packaging?
Yes! Some items include optional gift packaging at checkout.
Do you sell gift cards?
Yes digital gift cards are available on our website.
Do you have a loyalty or rewards program?
Yes! You can earn points and rewards by creating an account, making purchases, and participating in promotions.