Store Policies

Thank you for supporting our small business! We want every experience with us to feel easy, clear, and stress-free. Below you'll find all of our store guidelines explained in a friendly and simple way.

Order Processing

• Orders are handmade fresh.
• Processing time is typically 3–7 business days.
• During holidays, processing time may extend slightly due to high demand.

Shipping

• We ship nationwide through USPS or UPS.
• Tracking will be emailed once your order is ready to ship.
• Delivery delays caused by carriers are out of our control, but we will always help guide you through next steps.

Allergy Notice

Our treats are made in a kitchen that handles dairy, wheat, eggs, nuts, soy, and other common allergens. If you have a severe allergy, please order with caution.

Freshness & Quality

Every treat is made in small batches with care. Slight variations in size, color, or decoration may occur—this is part of handmade goodness.

Questions?

If you ever need help, please reach out:
Email: support@thesweetboss.com

Returns & Unsatisfied Order Policy

We want every customer to feel happy and confident when ordering from us. While our treats are handmade and perishable, we do our best to make every experience feel fair, friendly, and stress-free.

Perishable Products

All of our items are food products and made fresh to order. Because of this, all sales are final. We cannot accept returns or exchanges for any edible items.

If Something Is Wrong With Your Order

Your satisfaction is very important to us. If your order arrives damaged, incorrect, or not what you expected, please contact us within 24 hours of delivery.

When emailing, please include:

  • Photos of the product and packaging
  • Your order number
  • A short explanation of the issue

Once we receive your message, we will review the concern and offer the best solution, which may include:

  • A replacement (when possible)
  • A store credit
  • Assistance with a shipping carrier claim

Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier, it becomes their responsibility. We are not able to replace or refund packages that are delayed, lost, or stolen after delivery. However, we will always help guide you on how to file a claim with the carrier.

Privacy Policy

Your privacy is important to us. This page explains what information we collect, how it's used, and how we work to keep your details safe and secure.

Information We Collect

When you shop with us, we may collect the following types of information:

  • Name, email, and contact information
  • Billing and shipping address
  • Order details and purchase history
  • Payment information (securely processed through Shopify)
  • Device/browser details through cookies or analytics tools

How We Use Your Information

Your information is only used to help provide smooth service, including:

  • Processing and shipping your order
  • Sending confirmations and tracking updates
  • Responding to questions or customer service needs
  • Improving our website and shopping experience
  • Sending optional marketing updates (only if you subscribe)

Payment Security

We never see or store your full payment information. All checkout and payment details are encrypted and securely processed through Shopify's trusted payment system.

Cookies & Tracking

Our website uses cookies to help remember your preferences, keep your cart saved, and improve your browsing experience.

Terms of Service

These terms explain how our store operates and what you can expect when shopping with us. We aim to keep everything fair, clear, and respectful for everyone.

By Using Our Website

By visiting our site or purchasing from us, you agree to follow these terms and policies. If you do not agree with any part of these terms, please discontinue use of our website.

Product Information

We do our best to display our products accurately. Because all items are handmade, slight variations in color, size, or decoration may occur. These natural differences are part of the handmade process and are not considered defects.

Pricing & Availability

Prices may change at any time without notice. We reserve the right to discontinue any product at any time. Sales, discounts, or promotions may vary based on availability and season.

Order Acceptance

We reserve the right to refuse or cancel any order due to suspected fraud, invalid shipping information, or any reason that may affect order accuracy or safety. If an order is cancelled, you will be notified immediately.

Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.